The present terms and conditions of sale govern the relationship between Oranda, whose head office is at 西波止町 3-6-202, 西宮市, 兵庫, 〒662-0933, 日本, operating under the name of “Oranda”, hereafter called “the Vendor”, on the one hand, and any person or company ordered through our webshop.
Oranda offers to sell the Customer products online through the online webshop Oranda.jp. The Customer hereby declares that he/she has the capacity to possess rights and be bound by obligations.
The products in our webshop are described in good faith and as accurately as possible. The Customer may obtain extra information on the products presented on the site by sending an email to email@example.com, or by telephone to +81 (0) 80 9296.
The presentation of the products is not binding for the Vendor and does not constitute an offer in the legal sense of the term.
The photographs, diagrams, drawings or videos illustrating the products are not contractually binding. Under no circumstances shall the Vendor be held liable for any errors that may occur in them.
The displayed products are food products that are prone to deteriorating or expiring rapidly, in at least 4 to 8 weeks, the right of withdrawal does not apply to the Customer.
The Customer may navigate freely on the pages of the website with no obligation to purchase.
The products are presented using an information sheet (product description, ingredients, photograph and price) containing information that is as correct and precise as possible to give as faithful and complete a description as possible. However, considering the digital means of presenting the products online, it is possible that the Customer’s perception of the photographic representation of a product does not correspond exactly with the product itself.
The Customer shall select the products he/she wants and specify the quantity. The products will then be added automatically to the Customer’s basket.
Before ordering a product displayed on the website, the Customer must open an account by clicking on “Log in” then “Create account”. The Customer must fill out a form to open an account. The Customer must also supply an email address and choose a password that shall remain personal and confidential and will later be required for purposes of identification on the site. The Customer accepts that entering these two forms of identification is deemed to be proof of his/her identity and his/her acceptance of these general terms and conditions of sale.
At any time, the Customer may obtain a summary of the products selected by clicking on “My basket”, then continue selecting his/her products by clicking on “Continue shopping”, correct any possible mistakes by clicking on “Back” (although no corrections can be made once the Customer has clicked on “Complete order”), finish selecting products and place his/her order by clicking on “Complete order”.
To order the products he/she has chosen, after clicking on “Complete order”, the Customer must identify him/herself, if he/she has not already done so; by entering his/her email and the password chosen in “Create account”.
The Customer can choose the payment method desired as set out in Article 6.
By clicking on “Proceed to payment”, the Customer completes his/her order. The order is recorded and the sale is complete. The Customer can no longer correct any data errors made when entering the order.
The confirmation email that we (the vendor) send to the Customer concludes the contract and implies the Customer’s unconditional acceptance of these terms and conditions. The details of the order stated in the confirmation email are:
Summary of item(s)
Total cost of order
Total shipping and processing costs
Customer’s name and address
Place and date of ordering (for information only)
Contact details for the customer service department of Oranda.
The order form shall be recorded on the Vendor’s IT registers, which are stored on a reliable, durable server and shall be considered proof of the contractual relations between the parties. It also provides proof of the availability and price of the items.
Automatic recording systems are deemed to be valid proof of the nature, content and date of the order. The sale shall not be concluded until confirmation of the order has been sent by email to the Customer.
The Vendor shall not be bound by the Customer’s order until written confirmation is sent that it agrees to process the order. The Vendor reserves the right to subject the order to other conditions, to suspend or refuse it, notably if the order proves to be incomplete, if the data supplied is obviously erroneous, if the Customer has failed to pay previous orders, or for any other reason that the Vendor may see fit.
The information given by the Customer when he/she places an order is binding; in the event of an error in the Customer’s name or address, the Vendor shall not be held liable for its inability to deliver the goods.
Orders shall not be final until they have been confirmed by payment of the amount by the Customer.
If the product proves to be unavailable after the order has been finalized, the Customer shall be notified by email as soon as possible. From here on; the delivery time will be an extra 2 to 5 working days.
The prices of the various products are given in Japanese Yen and are not including tax. The Vendor reserves the right to change his prices at any time. Without notice! The products, if available, shall nonetheless be invoiced in yen at the rates in force when the order was recorded. Placing an order implies accepting the price given for the chosen product.
Shipping costs, where relevant, are given separately when you process your order and must also be paid at the time of completing your order.
The total price given in the order confirmation is the final price, including all taxes and extra costs.
Any order placed on the website and shipped outside Japan may be subject to taxes and customs fees when it reaches its destination. The expense of the taxes and customs fees related to the delivery of an item are the responsibility of the Customer alone.
The Vendor is not required to find out about and inform the Customer of any customs fees and taxes which may apply. The Vendor advises the Customer to contact the competent authorities in his/her country for further information on this matter.
The online shop of Oranda is governed by Japanese law and the items offered for sale on the site are all shipped from Japan. Invoices are drawn up in yen, subject to Japanese value-added tax (TVA) of 8% and shipping costs are also subjected to 8%.
The Vendor accepts the following payment methods: Visa Creditcard, American Express Creditcard, Mastercard Creditcard and JBC Creditcard. The payment will be deducted by our trusted partner; Paypal.The Customer shall receive confirmation by email on receipt of payment for his/her order.
Whatever payment method is used, the order shall not be taken into account until the payment has been validated. As long as the order has not been validated, it shall be recorded but not taken into account. Validation of the order is issued once authorization to debit the account has been sent by the organization that verifies and validates payment. The Vendor shall then send a confirmation email and the Customer’s account shall be debited.
The Vendor reserves the right to suspend the processing of an order if payment by bank card is denied or payment is not made. In these circumstances, the Vendor may consider the sale to be cancelled.
The Vendor guarantees full confidentiality of bank information secured by the SSL protocol, which automatically checks the Customer’s right to use the bank card and encrypts all transactions to ensure confidentiality.
Orders are processed from Monday to Friday, except on public holidays. Products are dispatched from the Vendor within a period of 1 to 15 working days following the payment of the order unless prevented by an act of God.
We cannot be held liable for any late or non-delivery due to an act of God or an event beyond its control which may make performance of the contract impossible or more costly, in part or in whole, or due to the acts of third parties such as the suppliers to the parties to this agreement, subcontractors, agents and representatives, or if the Customer fails to fulfil his/her commitments.
When a products is ordered, it cannot be cancelled anymore by the customer. The right of retraction does not apply to contracts made through our webshop. The contract will in either way be binding.
The products on offer in our webshop are comply with the Japanese law in force. The Vendor cannot be held liable if it has performed its services in accordance with these regulations. The Vendor can also not be held liable for anything but fraud or gross negligence towards the Customer committed by the Vendor or its employees or agents.
The Vendor shall not be liable for any indirect loss due to this contract, loss of business, loss of profit, loss of opportunity, loss of production, loss of activities, loss of clientele, damage to reputation, damages or costs, and this list is not exhaustive.
Any complaints must be sent without delay by email addressed to firstname.lastname@example.org or by post addressed to the Vendor, whose address is given in Article 1 of these general terms and conditions. If it transpires within thirty days following the receipt of the complaint that the Vendor has failed in the performance of its obligations, it shall then make a new delivery of the products concerned by the complaint, at its own expense.
Any order made by the Customer and all deliveries made by the Vendor imply full and unconditional acceptance by the Customer of the present terms and conditions of sale to the exclusion of any other documents such as the Customer’s own general terms and conditions, or any brochure, catalogue, etc, which are only to be taken as a guideline.
The parties expressly agree that the present general terms and conditions apply to their commercial relations, unless otherwise provided in writing. The express waiver of one of the general or particular terms or conditions does not affect the application of the other general or particular clauses.
The cancellation or inapplicability of one of the clauses of the general or particular terms and conditions has no effect on the whole of the other provisions in the general and particular terms and conditions, which remain valid and applicable.
The fact that the Customer has not received the present general terms and conditions in his/her native language does not exempt him/her from applying them.
The ordering of any product proposed on the site supposes the reading and express acceptance of the present general terms and conditions, and this acceptance does not require the Customer’s handwritten signature.
The validation of the order form by the Vendor constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sum due for fulfilling that order is payable.
The Vendor reserves the right to change its general terms and conditions without personally informing the Customer and without the Customer being entitled to claim any compensation whatsoever. It is incumbent on the Customer to check periodically whether or not changes have been made. The Customer may copy or print the present general terms and conditions of sale as long as she/he does not alter them.
Any complaints must first be registered with our customer service department using the email email@example.com. The Customer should first contact the Vendor with a view to obtaining an amicable solution.
Any disputes shall be settled under Japanese law by the Japanese courts, which have sole jurisdiction unless there is a mandatory statutory provision to the contrary.